Job Overview:

A reputed Software Development Company in Trivandrum, Kerala is seeking experienced candidates for the post of entry level Application Support Engineer to join their Maritime division as Service Delivery- Analyst (L1).

Work Timings : 24/7 rotational shift : 3 shifts : Morning, General and Night shifts

Working Pattern: WFO / On-site only at Trivandrum

Key Responsibilities:

 Production support for our Maritime Applications which is currently used by major

international shipping agencies.

 Interact with the customers and identify the details of their software requirements.

 Testing the application and new changes before releasing the changes in production

environment.

 Identify and resolve any kinds of bugs / errors in the application.

 Training the clients when new changes are released in live system.

 Should act as a bridge between our programming team & clients to convey the customer

requirements.

 Assist the clients in generating various reports to meet their business requirements.

 Constantly monitoring the applications which helps in proactively identifying any errors or

bugs in the application.

 Co-ordinate with our network / infra team for checking and maintaining the servers

Qualifications and Experience:

 Education: B.Tech / BE / MCA / MSc / B Sc / BCA.

 Experience: 6 months – 3 years of experience in any technical support / application support

role.

Key Skills:

 Customer service skills

 Good Communication skills

 Experience in interacting with international clients / customers.

if interested, please send updated resume to