Job Overview:

Build deep knowledge of system and ensure that products are configured in accordance with customer

requirements and to provide support and clarifications to the customer.

Key Responsibilities:

 Need to have a clear understanding & working experience with banking systems, interfaces,

processes, certifications, TP integration cycles and partners (operations, and various business

units).

 Conducts detailed analysis of queries raised, performing gap analysis between current and

desired processes and systems, root cause analysis, and ensuring the appropriate divisions /

vendors / partners are involved.

 Responsible for manning the production support mailbox & internal tracking tools as the main

communication as Level 1 and 2 support (Experience with ticketing tools like Jira / DevOps

will be an added advantage).

 Make sure of system availability as per SLA across clients / applications / interfaces.

 Proactively participate in User Acceptance Testing (UAT). Prepare testing scenarios and

scripts, identify and document functional test cases, write and execute test scripts for all

upgrades or conversions wherever required.

 Perform scheduled health check tasks / routine checklists, execute start-of-day, end-of-day and

intraday proactive checks across applications and raise alerts in case required.

 Able to work in 24X7 shift based environment, and support implementations & scheduled

releases.

 Must proficient in English, strong written, oral communication skills and able to manage

internal and external stake holders and also direct customer.

 Experience with any scheme / network certification process with previous firms will be an

added advantage.

 Support Disaster Recovery Test and Business Continuity activities.

Qualifications and Experience:

 Education: Degree/Diploma.

 Experience: 2-3 years’ experience in Banking /financial sector/any relevant domains is a must