Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We serve government agencies, municipalities, manufacturing firms, and highly regulated businesses with secure, transparent, high-quality technical solutions. We are looking for a hands-on, client-focused Service Delivery Manager to oversee IT service delivery and ensure operational excellence through the delivery of high-quality, responsive support to our customers. This is an on-site opportunity located in Kaukauna, WI.We’ll provide:Generous benefits package including health/dental/vision insurance, PTO, and Simple IRAQuarterly Incentive opportunitiesAdditional perks including a gym membership and IT training reimbursementPredictable set schedule of 7:45am - 4:45pm to help promote work/life balanceA collaborative environment that provides feedback on a regular basisSalary of $70k+ based on experienceWhat you’ll do:Oversee day-to-day service operations, drive process improvement initiatives, and collaborate closely with projects to ensure legendary client experiencesMonitor service delivery against SLAs, analyze metrics, and ensure compliance using tools and SOPsEnsure managed environments are fully maintained with appropriately supported updates, patches and/or service packs in line with system maintenance policiesMonitor ticket queues and assign work to team members, and ensure escalation procedures are followedLead and support the IT Service Teams by providing resources, coaching, and professional development.Oversee scheduling, timesheets, on-call rotations, and vacation requestsAct as an escalation point for client interactions as needed to direct to the appropriate operational resourcesComplete post incident investigation and reporting for internal and client facing perspectives and action plans for future prevention of further incidentsSkills You’ll Need:Proven work experience as a Service Delivery Manager or similar role that involved coaching, developing and motivating staffStrong leadership and team management skills with a focus on accountability and process adherenceExperience driving KPI’s/metrics/allocating resourcesStrong understanding of computer systems, mobile devices, network infrastructure and other IT related servicesReady to Apply?Quick apply with your resumeORGet a head start on the application process through our online portal here: