Position: Service Delivery Manager

Location: Lewisville, TX onsite (relocation also fine)

Experience : 10+yrs

Duration: Long term

Client : DAF trucks

Visa : Any

Job Description: Skills: ITIL and Managed Services , Must Have exp. with Automotive Domain

• Experience in setting up Incident, Problem Change processes.
• Understanding of Map Gap of processes between two organizations and setup a unified process
• Has operational know how of executing this process
• Must be an ITIL certified with strong process governance background
• Strong stake holder management
• Strong negotiation skills as the role requires to derive and implement a win process and execution between three organization
• Good understanding of SLA framework and establish internal OLAs for the team
• Should have experience of transition lifecycle of processes