Cloud Service Delivery ManagerA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.The Cloud Service Delivery Manager is a key member of the CSDM team. The CSDM team works with the delivery team during implementation and after go-live and will route questions to the proper groups in Oracle.Responsibilities include:Conducting regular governance meetings to review open issues and escalate support requests, answer questions, provide metrics on support and change requests, and escalate solutions to problemsAssisting with coordinating upgrade and migration plans, when necessaryProviding information on planned maintenance activitiesUpdating on future product planning and enhancementsGuiding users on navigating the Oracle Support Cloud portalRouting feedback to the appropriate team to affect changes to HSGBU products and processesProviding assistance with user setup and managementThis job can be performed from anywhere in the US.Required technical and professional expertise includes:Strong service governance and client management skillsExperience with cloud operations, upgrades, and migrationsFamiliarity with support portals (e.g., Oracle Support Cloud)Effective communication and escalation managementAbility to drive process and product improvementsUser administration and basic cloud security knowledgeIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.