Company DescriptionPilotIQ delivers enterprise-level consulting tailored for small businesses, with a strong focus on end-user computing. By combining advanced capabilities with strategic partnerships, PilotIQ provides cutting-edge technology solutions that are seamlessly integrated and user-friendly. Our expertise ensures businesses receive the tools they need to succeed in an increasingly technology-driven environment. Role DescriptionThis is a full-time hybrid role for a Service Delivery Specialist based in Harlow, Essex ,with flexibility to work remotely. Responsibilities include managing service delivery processes, monitoring performance, ensuring customer satisfaction, and acting as a key point of contact between clients and technical teams. The role also involves active problem-solving, maintaining communication with stakeholders, and ensuring seamless integration and execution of services.QualificationsProficiency in Service Delivery Management and Service Delivery processesStrong Analytical Skills to assess and solve complex issues effectivelyCommitment to maintaining high levels of Customer SatisfactionStrong Communication skills, both written and verbal, for engaging with clients and teamsAbility to work independently and collaboratively in a hybrid work environmentPrior experience in IT service delivery or a related roleFamiliarity with industry-standard service management frameworks