Service Delivery Technician I

Service Delivery TechnicianThe Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.What You Will Do:Assembles, orders and prepares goods for shipmentRecords shipment data, including weight, charges and space availabilityLoad and unload trucksReceives and unpacks materials and suppliesReports damages and discrepancies for accounting, reimbursement and record-keeping purposes.Responsible for managing the internal transport of materialsCompletes shipping and receiving reportsMonitor e-mail queue and log all e-mails within the ticketing systemMonitor ticket queue and follow-up on open tickets within designated time frameAssist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.Troubleshoot issues related to the critical infrastructure using test equipmentPerform related services including, but not limited to, janitorial, inventory and internal department tasks.Escort Client's customer and visitors in CyrusOne facilitiesWith assistance rack/unrack equipment as per customer instructionsRotate tapes/exchange tapesWhat We Are Looking For:Demonstrated desire to provide the highest levels of customer serviceCheerful and enthusiastic attitudeStrong verbal and written communication skillsGood problem solving, decision-making skillsStrong PC skills including word processing and spreadsheetsAbility to learn quickly and develop new product skills independentlyAbility to manage multiple projects and shifting workloads in a fast-paced environmentKnowledge of ticketing system is a plusWillingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricaneWillingness to work on call rotationExperience/Skills:0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric companyEducation:Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experienceWork Environment and Physical Demands:May involve lifting of equipment and supplies (up to 50 pounds).Considerable walking, bending and standing.Must be able to accomplish all physical requirements and activities applicable to the role.Certifications:NoneWhy CyrusOne?Cutting-edge work support AI, hyperscale, and cloud infrastructure for some of the world's most demanding customersGlobal scale be part of a team operating across North America, EMEA, and APACAward-winning culture 2026 Top Workplaces USA National Award winner, recognized for our people-first environmentValues-driven everything we do is grounded in CARE: Commitment, Accountability, Respect, and ExcellenceCareer growth a defined progression from Associate through Lead Operator and beyond, with ongoing investment in your developmentCyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.