Role: Service Support AnalystLocation: Buckinghamshire, United Kingdom (Hybrid, 4 days per week)Employment Type: Full-timeSeniority: Mid-LevelSalary: £40,000 + Bonus Are you a proactive IT support professional looking to play a key role in delivering high-quality service across a growing organisation?We’re looking for a Service Support Analyst to join a collaborative IT function, providing essential first and second line support across the business. You’ll be at the forefront of IT service delivery—resolving incidents, supporting users, and ensuring systems run smoothly in a fast-paced environment.This is an opportunity to work hands-on with modern workplace technologies while building your expertise across infrastructure, security, and service management.What You’ll DoProvide first and second line support across ITIL functions, including incidents, service requests, change, problem, and asset managementLog, triage, prioritise, and resolve IT incidents, escalating to third-party suppliers where requiredTroubleshoot a range of technologies including Windows 11, Azure Virtual Desktop (AVD), Microsoft 365, Teams, Exchange Online, and SharePointSupport end-user devices including laptops, desktops, meeting room technology, and printersManage user lifecycle processes including joiners, movers, and leaversMonitor and respond to cyber security alerts and email security controlsComplete user access control and information security checksMaintain accurate hardware and software inventory recordsCollaborate closely with third-party IT providers to ensure effective service deliveryCommunicate clearly with non-technical users and provide timely updates on IT service activitySupport technology rollouts, including user guidance and trainingConduct risk analysis on incidents and escalate where necessaryRequired ExperienceExperience providing first and second line IT support in a professional environmentStrong working knowledge of Microsoft technologies including Microsoft 365, Teams, and Windows 11Experience supporting cloud-based environments such as Azure Virtual Desktop (AVD)Familiarity with ITIL processes and service management toolsAbility to troubleshoot technical issues across hardware, software, and networkingExperience working with third-party IT suppliersStrong communication skills with the ability to support non-technical usersWhat Sets You ApartA proactive, solutions-focused mindset with strong attention to detailAbility to manage multiple priorities in a fast-paced environmentStrong sense of ownership and accountability for service deliveryInterest in cyber security and modern workplace technologiesA collaborative approach and willingness to support wider business needsWhy JoinYou’ll be joining a supportive IT team where your contribution directly impacts the day-to-day operations of the business. This role offers strong exposure to a broad range of technologies and the opportunity to develop your skills across infrastructure, security, and service management.If you’re looking for a hands-on role where you can grow your technical expertise while delivering meaningful support to users, this could be a great next step in your career.