Our client is hiring a Helpdesk technician to work a M-F 2p-11p shift. The daily responsibilities include logging, tracking and resolving an average of 30 to 40 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced troubleshooting skills, handling, diagnosing, and resolving end‑user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call lasts approximately 7 minutes; first‑call resolution rate goal is 75%. Shift: 2pm–11pm Monday to Friday. Currently a hybrid role in office Tuesdays and Wednesdays each week; however with the possibility of returning to more days in the office in the future. Common Calls Microsoft Outlook Microsoft Word – Both Troubleshooting and Formatting NetDocuments (DMS, Document Management System, used to save / search / retrieve / share documents across the network) Mobile devices Job Type & Location Contract position based out of Catonsville, MD. Pay and Benefits The pay range for this position is $16.50 – $18.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, vacation or sick leave) Workplace Type This is a hybrid position in Catonsville, MD. Application Deadline This position is anticipated to close on March 6 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr