Service Desk Analyst

Job Title: Service Desk AnalystLocation: Franklin, TNDuration: Long-Term ContractRequired Skills & Experience:Technical Skills:Working knowledge of Windows 10/11 and Microsoft 365 applications.Understanding of Active Directory, Azure AD/Entra ID, and identity management concepts.Experience supporting Outlook, Teams, OneDrive, SharePoint, and Office applications.Basic networking knowledge including DNS, DHCP, TCP/IP, VPN, and Wi-Fi troubleshooting.Familiarity with ITSM tools such as ServiceNow, Freshservice, Remedy, Jira Service Management, or similar.Knowledge of endpoint management and remote support tools.Soft Skills:Excellent verbal and written communication skills.Strong customer service orientation and problem-solving ability.Ability to work under pressure in a fast-paced support environment.Good analytical and troubleshooting skills.Strong teamwork, collaboration, and stakeholder management skills.Willingness to work in rotational shifts and on-call schedules if required.