Service Desk Analyst

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred.

• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required.

Printer Administration and Troubleshooting:

• Server Print Queue and local Queues.

Active Directory Management:

• Able to navigate Different OUs.
• Able to look up attributes.
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment:

• Setting up new phones/iPads.
• Resetting iTunes accounts.
• Resetting network settings.
• Backup/Restore device data.

Video Conferencing:

• Cisco WebEx.
• MS Teams.
• Cisco Presence video solutions.

Network Troubleshooting:

• Internal vs external.
• VPN.
• LTE.
• WiFi.

Application Troubleshooting:

• Account permission.
• Compatibility settings.
• Browser vs installed.

Remote Support:

• MSRA.
• RDP.
• Teams.
• WebEx.

Hardware Deployment.

ServiceNow:

• Ticket management.
• Ticket assignment.