Position Details
Service Desk It Support Specialist Apply
For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website We are seeking a Service Desk / IT Support Specialist to join our team. This role will involve supporting and maintaining end-user devices and network infrastructure at a client site. The ideal candidate will have experience in supporting desktops, laptops, mobile devices, printers/scanners, network hardware (routers, switches, wireless access points, firewalls), incident management through ITSM platforms, and strong customer-service skills. Job Title: Service Desk / IT Support Specialist Job Description: Provide end-user devices support - desktops, laptops, mobile devices, printers, scanners. Maintain and troubleshoot network devices including routers, switches, wireless access points, and firewalls. Handle incidents via an ITSM platform and drive issues to resolution. Perform support tasks on a 24 7 shift basis (rotational shifts). Walk around the airport terminal site to inspect devices and report issues - mobility required. Carry, install, and configure hardware (laptops, desktops, cables) as needed. Create and maintain documentation manuals related to device setup, troubleshooting, and support procedures. Why Join Us? Equal Employment Opportunity (EEO) Statement:
Location: Queens Village, NY (On-site)
Duration: 6 months (contract)
Rate/Salary: [Enter Pay Rate/Salary Range]
Trilyon, Inc. offers a comprehensive benefits package.
Opportunities for growth and professional development.
Collaborative and inclusive company culture.
Trilyon, Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
