Description Pay Transparency: $17.00 - $19.00 per hour (DOE) The Service Desk Representative is a high‑profile customer service position delivering beyond our members’ expectations. They contribute to member retention, as well as new membership sales. This person is responsible for being responsive to members, checking members in, and acting as a resource for members’ goods and services needs while in the club facilities. The Service Desk Representative acts as the club’s first line of communication with members and creates a friendly and welcoming environment. Specific Responsibilities Greet members/guests enthusiastically and efficiently handle the check‑in process Answer telephone and field calls Schedule services appointments and take reservations either in person or by phone Assist members with purchases of retail goods and club services Present membership information to prospective members, as well as refer them to Member Sales Department Be knowledgeable about all programs and activities offered throughout the center Promote club services and activities Assist with keeping the club well stocked and clean Inventory food items as well as locker and laundry service Maintain communication log and lost & found ledger Handle member injury and illness incident reporting Administer emergency care to members and guests in need of assistance Work as a team with all other departments Other duties and responsibilities as assigned by supervisor Other Functions Attend Active Wellness site meetings and trainings Handle injury and illness and security incident reporting Qualifications Previous health club personal training experience is a plus. Previous experience with Member Management Systems is a plus. Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry Minimum GED/High School Diploma or equivalent Must be detail oriented, organized and highly responsive with a commitment to customer service Strong verbal communication skills AED/CPR/First Aid Certified Proof of citizenship or legal status Physical and Working Conditions Ability to take responsibility for the health and safety of others Ability to stand for several hours during a shift; ability to lift 25 lbs Fitness club environment Must follow OSHA and Active Wellness safety standards Active Wellness LLC is an equal opportunity employer. #J-18808-Ljbffr