We are always looking for professionals who share our passion for the law and commitment to total client satisfaction. The company has approximately 235 lawyers, with offices in Albany, N.Y.; Hackensack, N.J.; Jacksonville, F.L.; New York City; Poughkeepsie, N.Y.; and Uniondale, N.Y. The firm actively encourages equal opportunity and diversity, through mentoring, training, professional development, and public service programs.

The firm offers competitive salaries in addition to a comprehensive benefits plan which includes medical and dental insurance, group term life insurance, accidental death and dismemberment insurance, long-term disability insurance, optional term life insurance, flexible spending accounts, Aflac, 401(k), paid time off, referral bonuses and paid holidays.

Qualified candidates should have a helpdesk/systems/technical support background and the ability to work in a fast-paced environment. EOE.

Responsibilities Include but not Limited to:

• Provide support to deal with and respond to end user technical problems and follow through to resolution.
• Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

Position Requirements:

• Excellent oral and written communication, organizational, time management and interpersonal skills a must.
• Must be able to work as part of a team, as well as independently.
• Minimum of 3 years experience with Windows 10/Office 365.
• Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems would be an asset.
• Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
• Information technology degree or related certification(s) preferred, but not essential.

Hybrid Hours:
Monday-Friday, 9:30am-5:30pm
Minimum 3 days a week in office
2 days a week remotely
Rotating On-Call Schedule