Duration: 6 months (potential to extend) Location: 100% on-site in Bothell, WA Pay range: $25-27/hr W2 Benefits: Elective medical/dental/vision benefits available What Makes This Role Unique This is not a solo role. The HQ technician works within an active team environment where collaboration, shared workload, and consistent communication are central to how work gets done. The team supports a mix of standard end-user service and white-glove support for executive leadership (ELT). Knowing when and how to elevate to white-glove service level is a critical judgment skill for this role. Core Responsibilities: Hardware support: endpoint preparation, deployment, repair, lifecycle refresh Move, add, change requests and employee onboarding/offboarding Inbound ticket queue management (Freshservice) Inventory management and asset tracking White-glove support for ELT (Executive Leadership Team) members when needed Active Directory, Intune/Endpoint Manager, M365 administration Proactive rounding and user check-ins when tickets are low Team meeting participation: surfacing issues and contributing solutions The Ideal Candidate: Shows up early and ready, greets teammates and users with energy Gets energy from serving people, not drained by it Encouraged by the opportunity to serve others; users needs feel like purpose, not interruption Proactively looks for issues to resolve rather than waiting for tickets Brings a genuine 'whatever it takes' mindset to ELT and high-visibility issues Team Dynamics: Strong team player; communicates proactively with peers Surfaces problems and solutions in team settings without cynicism Supports teammates during high-volume periods without being asked Executes within defined T2 scope and escalates cleanly to T3/T4 when needed Service Orientation: Understands the difference between standard support and ELT white-glove Comfortable with the pace and variety of a busy corporate SD environment Consistent follow-through with no need for reminders Maintains professional tone and presentation across all user interactions Required Skills: Microsoft 365 administration Intune / Endpoint Manager Active Directory Windows endpoint support (primary PC environment) Hardware imaging and deployment Ticketing system experience (Freshservice preferred, not required) Desired (Not Required) Daily AI tool usage: ChatGPT, Claude, Copilot, or similar - we are an AI-reflexive workspace Familiarity with Intune Autopilot or similar modern device provisioning #J-18808-Ljbffr