Job DescriptionJob DescriptionAre you ready to grow your career at a values-driven, family first MSP? DTC is looking for their next Service Desk Technician. The Service Desk Technician will serve as the frontline for technical support, providing courteous and knowledgeable assistance to clients with a wide range of technical issues across workstations, networks, cloud platforms, and business applications. This is a hybrid role based in Sparks, MD.We'll Provide:Robust benefits package including PTO, 401k, healthcare, dental, and visionSalary range of $50-60k annuallyHybrid work environment that supports work/life balanceOpportunities for continued growth, learning, and creativityWhat You'll Do:Provide client support by responding to service requests and troubleshooting issues with workstations, operating systems, networks, Microsoft 365, and common business applicationsMaintain clear, professional communication to ensure clients feel supported throughout the entire issue-resolution processManage incidents by logging and categorizing tickets, making timely initial contact, and escalating issues with thorough documentation when necessaryDocument troubleshooting steps and resolutions, and create or update internal knowledge base materials for recurring issues and evolving systemsMonitor system alerts and collaborate with teammates and field technicians to resolve issues efficiently and support overall team successSkills You'll Need:0–2 years of IT support or service desk experienceStrong customer service and communication skillsBasic knowledge of: Windows operating systems and Microsoft 365 suiteAbility to participate in rotating 5-hour Saturday swing shiftsExperience with ticketing systems and remote desktop tools is a plusCertifications: CompTIA A+, Network+, or equivalent certifications are preferred but not requiredReady to apply?Quick apply with your resumeORGet a head start on the application process through our online portal here: