Grow your IT career with experience across modern technologies. TEKsystems is seeking an experienced IT Help Desk Technician in Rochester Hills, MI. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving technical problems, and is eager to build long-term career growth in IT. Our client is actively investing in their technology and people–and they're looking for someone who’s enthusiastic, collaborative, and ready to be a trusted technical partner for the business. Why You’ll Love This Role Gain exposure to enterprise-level technologies and a wide range of platforms Be a key contributor in a growing, forward-thinking organization Hands‑on ownership—from onboarding new hires to resolve complex issues Work with both local and global users Opportunity to improve processes and make a real impact Partner with experienced IT teams and continue developing your technical skills What You’ll Do Key Responsibilities Serve as a primary support resource for help desk and IT related issues Troubleshoot hardware, software, and network‑related issues Manage and resolve tickets while maintaining SLAs and best practices Own new hire onboarding, including account creation and equipment setup Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms Provide Active Directory and Group Policy support Support business applications, SaaS tools, and collaboration platforms Troubleshoot and support MDM solutions Maintain and support standard and custom system images Assist with server, networking, phone systems, and VPN access Document solutions and help improve IT processes and standards Escalate complex issues to appropriate IT teams when needed What We’re Looking For Minimum 4+ years of experience in: IT support environments Windows and macOS desktop support Active Directory and account management Office 365 and G‑Suite support SaaS applications (Okta or other SSO, Slack, Zoom, Jira) MDM platforms (JAMF, Kandji, or similar) Ticketing systems and queue management Network and hardware troubleshooting VPN and access support Deployment, configuration, and maintenance of end‑user device Ideal Candidate Traits Passion for technology and continuous learning Strong troubleshooting and problem‑solving mindset Excellent customer service and communication skills Comfortable working independently and as part of a team Organized, accountable, and proactive Skills: Troubleshooting, Hardware, Customer service, technical support, Deployment, Windows 11, Help desk, O365, Windows, Office 365, Mac, Apple Experience Level: Intermediate Job Type & Location This is a Contract to Hire position based out of Rochester Hills, MI. Pay and Benefits The pay range for this position is $20.00 – $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester Hills, MI. Application Deadline This position is anticipated to close on Mar 31, 2026. About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr