Service Director

About the role AIRSYS is building its U.S. after-sales service organization from the ground up to support a $560M U.S. (and $700M–$1B global) revenue target in 2027, across two product lines: Power One (chillers for data centers) and ICT / Edge One (telecom, edge and data center cooling). You will lead this build-out: organization, processes, data, service partners, spare parts and service revenue, serving hyperscale customers such as Google and Meta.Key responsibilitiesBuild and run the U.S. after-sales service organization per the approved plan: structure, headcount, processes, data, KPIs and budget.Lead service for both Power One (Chiller) and ICT (Edge One) product lines under unified standards.Lead the transfer of ICT after-sales from Sales to the Service department: handover checklist, transition period, customer and partner relationships.Establish installed-base, work-order and warranty data systems; drive serial-number linkage above 95%.Build an Authorized Service Provider (ASP) program: onboarding, scorecards, settlement and exit; reduce single-partner concentration.Build tiered spare-parts management (parts center, regional, consignment, van stock) integrated with ERP.Grow service revenue: commissioning fees, PM contracts, extended warranty, out-of-warranty parts; support warranty accrual calibration.Meet hyperscale customer service terms: FSR service plans, 24x7 support, escalation paths, critical spares, approved subcontractors, FOAK support.Hire and develop the team to 44 by end of 2027, including product-line service managers, key-account service managers and a shared platform team.Report weekly on handover progress, monthly on KPIs, quarterly to executive management.Partner with Global Quality on failure analysis, 8D, root-cause tracking and warranty feedback to R&D and suppliers.Requirements10+ years in after-sales / field service management, 5+ years leading teams; proven experience building a service organization from scratch.HVAC, data center infrastructure, refrigeration or industrial equipment background; mission-critical equipment service backgrounds such as medical imaging are also welcome.Chiller ExperienceService P&L ownership; familiarity with warranty accruals, service pricing and contracts.Knowledge of the North American service-partner ecosystem, labor compliance and liability insurance.Based in the U.S.; 30%+ travel.Bachelor's degree in engineering or business preferred.