Service Dispatcher Adv Apply
Title: Service Dispatcher
Location: Ashburn, VA
Duration: 24+ months(Possible Extension)
Pay Rate: $21.87/hr.
Job Description:
A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.
Job Specific Requirements
Carrier Commercial Service has an opening for an experienced Service Coordinator.
The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
RESPONSIBILITIES:
RESPONSIBILITIES:
Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
Proactively distribute work orders for jobs daily
Adhere to scheduling guidelines and work order priority to manage schedule
Assist with the management and recording of non-productive technician time
Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Education / Certifications
High School Diploma / GED required
Experience/Qualifications
0 - 5 years relevant HVAC service industry experience preferred
Strong experience in Microsoft Office Suite, Salesforce, and SAP
