Albert Heating and Cooling, a family-owned business, has been proudly serving Sault Ste. Marie and Michigan's Eastern Upper Peninsula since 2006. We provide expert residential and commercial HVAC, plumbing, and refrigeration services, backed by trusted name-brand products and a skilled, reliable team. Our company values work-life balance, fun employee events, and a supportive culture. "You'll be comfortable with us!" isn't just our slogan-it's our promise to you.

Position Overview: We're looking for an organized and customer-focused Service Dispatcher to join our close-knit team. In this role, you'll be the central point of communication between customers and technicians. This position schedules service calls, coordinates daily routes, and ensures jobs run smoothly and efficiently. You'll play a key role in delivering a positive customer experience while supporting our technicians and keeping operations on track.

Why Albert Heating and Cooling?

• Family-owned and Local: We take pride in fostering a supportive work environment that values community and teamwork.
• Paid Time Off: Enjoy a paid PTO package that starts at 72 hours in your first year, 6 Paid Holidays and Sick Leave.
• Employee Appreciation Events: We believe our team is the heart of our success. We show our appreciation through regular events like our annual golf outing, catered lunches, and exclusive raffles!
• Competitive Pay and Bonus Opportunities!
• Employee Benefits: Medical and Vision plans available for you and your dependents, with employer contributions to your medical premiums.
• Plan for your future and enjoy immediate vesting with our retirement plan.

Pay: $20.00 - $25.00 per hour, depending on experience + profit-based quarterly bonuses

Hours of Work: Monday - Friday, 8:00 am to 4:30 pm, with occasional overtime as needed

Required Qualifications:

• Experience with scheduling, dispatching, or administrative support (HVAC or trades experience preferred)
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Dependable, professional, and a team player

Apply now and take the next step in your HVAC career with Albert Heating and Cooling!