Service Engineer

Position Overview

We are seeking experienced On-Site Server Technicians to provide hands-on enterprise server hardware support in a data center environment.

This is a hands-on hardware break/fix position. Technicians will physically diagnose, repair, remove, and replace components in rack-mounted enterprise servers, including Dell PowerEdge and comparable platforms.


Prior AI or GPU infrastructure experience is not required. Strong enterprise server hardware and data center experience is the priority.

Key Responsibilities
Diagnose and troubleshoot hardware issues on rack-mounted enterprise servers.
Perform hands-on break/fix repairs and component replacements.
Work with Dell PowerEdge and comparable enterprise server platforms.
Replace and troubleshoot components such as:
Memory / DIMMs
CPUs / processors
Power supplies
Hard drives / SSDs
RAID / HBA components
NICs
Fans and cooling components
PCIe components
GPUs and other server hardware
Perform server installation, component swaps, and related data center activities.
Follow technical documentation and established procedures.
Accurately document work performed and hardware replacements.
Work independently while following customer and site requirements.
Required Qualifications
3+ years of hands-on enterprise server hardware experience.
Direct experience diagnosing, repairing, removing, and replacing server components.
Experience working with rack-mounted servers in a data center, field service, or similar environment.
Strong hardware troubleshooting and break/fix skills.
Ability to work any shift, including 1st, 2nd, or 3rd shift.
Ability to work on-site in the Southaven/Memphis area.
Must have a smartphone and be comfortable using a personal mobile device for job dispatching.
Must be comfortable with the contractor expense/reimbursement process if temporary relocation is required.
AI/GPU Experience

AI and GPU infrastructure experience is not required.

Candidates with strong enterprise server hardware, data center, and break/fix experience are encouraged to apply.

Local & Traveling Candidates

Local candidates are preferred, particularly candidates who can commute to the site within approximately 45 minutes.

Temporary relocation candidates will also be considered. Approved travel-related expenses are reimbursable, including:

Airfare
Housing
Auto rental
Meals

Traveling contractors are expected to remain in the Memphis/Southaven area for the duration of the engagement. Airfare reimbursement is limited to travel to the area at the beginning of the assignment and return travel home at the conclusion of the engagement.

Housing, rental vehicle, and meal expenses may also be reimbursed during weekends when the contractor remains in the area for the assignment.