About BDOBDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.Job SummaryThe Service Management Analyst is responsible for the:Process governance over Configuration Management Database and ITSM Products for the Organization, with the exception of Problem Management and Change Management.Reports generation and data analysis to effectively evaluate the performance of the respective service owners and recommend service improvement plans through process enhancement or automation.He/she is also expected to learn, train, and get certified on ServiceNow System Administration.Key responsibilities:Governance of Process Standards and Process DocumentsMaintenance of IT Service Catalogue, CMDB and Data IntegrityGeneration and evaluation of MetricsDelivery of Process Compliance Audits and IT Service Reviews & ReportsRecommendation and monitoring of Service Improvement PlansAssessment of new requirements and product features to balance with process controls and user experienceDevelopment and execution of test scripts during projectsRollout and cascade updates to end users for proper adherence to process standards and tool capabilities.Qualifications:Bachelor's degree in Information Technology.At least 1 year of experience in Information Technology, specifically on Service Management Delivery Models.Experience in Agile/Hybrid Delivery MethodologyExperience in ServiceNow Administration and IT Service ManagementMust be willing to work onsite and be assigned in Makati/Ortigas.