• Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
• Creates annual Service Department(s) goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
• Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
• Work with sales team and customers to schedule delivery driver(s) pickups and deliveries.

• Self-motivated and willing to learn
• Takes pride in their work
• Adaptable to changing priorities
• Good work ethic and positive attitude
• Good communication skills
• High level of integrity
• Basic understanding of financial principles relative to Service Department operations
• Proficient with computer applications
• Familiar with John Deere and/or competitive products
• Ability to analyze and interpret internal reports
• Ability to work extended hours
• Ability to successfully complete a pre-employment background investigation and drug test
• Forklift experience (preferred)

EDUCATION

• Bachelor’s degree in business management and/or a minimum of three plus (3)+ years’ experience in Service Department operations

PHYSICAL DEMANDS

• Periodically sit at desk and/or walk around facility for oversight of operations
• Assist with loading and unloading trucks
• Ability to lift items weighing up to 50-75 lbs