Service Manager

Summary:Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done.The HVAC & Refrigeration Market Manager is responsible for leading and expanding the company’s commercial HVAC and refrigeration division within the assigned market. This role combines operational management, technical oversight, and business development to drive revenue growth, increase market share, and enhance client satisfaction. The Market Manager ensures that commercial projects and service contracts are delivered safely, efficiently, and profitably, while building a strong technical team and maintaining the highest standards of quality, performance, and customer service.Essential Duties & Responsibilities: Oversee all HVAC and refrigeration projects, installations, and service contracts from planning to completion.Ensure compliance with industry codes, safety standards, and manufacturer requirements.Manage scheduling, staffing, and resource allocation to meet deadlines and client expectations.Monitor financial performance, productivity, and operational efficiency across all projects.Drive revenue, profitability, and market growth in the HVAC & refrigeration division.Build and maintain strong relationships with general contractors, developers, property managers, and key clients.Recruit, train, and mentor project managers, service technicians, and field supervisors.Provide ongoing coaching and leadership development to ensure high-performing teams.Perform other duties as required to support business needs.Supervisory Responsibilities:       This position has no supervisory responsibilities       This position has supervisory responsibilities Competencies:·      Valid driver’s license.Technical and operational expertise in HVAC & refrigeration·      Excellent written, verbal and interpersonal skills.·      Ability to work after hours, over weekends and on public holidays with short or no notice.Business development and client relationship management·      Basic computer skills for cell phone communication and documentation; experience in Microsoft Excel, Word and Outlook Education and Experience:Education:      High school diploma or equivalent work experience in a similar environment.           Experience:    Must have experience in maintenance, repairs and replacementDemonstrated success in managing multiple projects and service accounts simultaneously.Strong technical knowledge of HVAC and refrigeration systems, equipment, and controls.Preferred:       Minimum 7 years of experience in HVAC & refrigeration industry with at least 3 years in management / leadership. Physical Requirements and Work Content:Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to stand, move, operate with hands and arms, and lift up to 50 pounds at times. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus. Work Environment:Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Work environment encompass both normal office environment and field/site work. Work may require occasional weekend and/or evening work. This position will require on-call telephone availability for emergencies. Additional Comments:These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. EOE/Minority/Female/Disabled/Veteran