Responsibilities Manages all operations and deliverables associated with the National Service Garage. Coordinates Quality and Service Engineering special project as requested by HMA. Resolves parts-related issues with the Parts department. Enforces operating procedures, hours of operation and maintains a safe work environment and cleanliness in all areas. Manages and documents all employee training requirements. Assures HMA/GMA customer needs and expectations are met and handles escalated concerns. Assists technicians with technical information and any special tools/equipment, ensuring that quality workmanship is maintained while distributing work according to the technician’s skill level and abilities. Facilitates communications between technicians and service advisor on workloads and repair status. Manages HMA fuel cell lab day‑to‑day operations. Plans and reports operating budget from day‑to‑day operations. Ensures continuous communication within MSX’s organization or account management regarding quality issues through the periodic review of correspondence, corrective actions, quality alerts, and other notifications or changes by the HMA Project Manager. Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction. Implements performance management and develops the team to improve performance and achieve productivity, efficiency, and proficiency targets. Selects and appoints new team members and ensures they are equipped with the required skills and training. Ensures maintenance of tools, equipment and operating areas, ensuring compliance with legislation. Understands and follows relevant HMA/GMA Operational Guidelines. Ensures the Service team adheres to legal, environmental health & safety requirements, ensuring the safety and security of people, vehicles and property at all times and reporting any known faults or hazards. Qualifications Service department management experience. Customer‑first approach with excellent skills in communications, interactions, patience, helpfulness, and supportive to the operations. Detail‑oriented skills. Additional Information The base pay range for this position is $85,000–$100,000 per year. This range is specific to the geographical area where this position is located. The base salary that MSX reasonably expects to pay for this role at the time of hire will depend on factors such as skills, experience, qualifications, and location. Actual compensation within this range will be determined based on the individual’s background and the specific needs of the business. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr