Position Details
Service Manager Apply
Job Description
About Michael Bonsby HVAC, Plumbing & Electrical
Michael Bonsby HVAC, Plumbing & Electrical is an established company with over 20 years of experience providing top tier service to the Maryland, Virginia and Washington D.C. communities.
Michael Bonsby HVAC is looking for an experienced Plumbing Service Manager to lead and support our plumbing service operations across Maryland and Virginia. This role is responsible for overseeing daily service activities, ensuring safety, quality, and customer satisfaction standards are consistently met, and supporting the growth and development of the plumbing service team.
What You'll DoLead, coach, and manage a team of Plumbing Service Technicians
Oversee daily service operations, scheduling, and workflow to ensure efficiency and quality
Ensure all work meets company safety standards, local codes, and customer expectations
Serve as a point of escalation for complex technical issues and customer concerns
Monitor performance metrics and implement improvements to drive productivity and profitability
Maintain fleet, tools, and equipment standards across the plumbing service team
Participate in training, meetings, and company events
Support hiring, onboarding, and ongoing development of plumbing technicians
Strong knowledge of residential plumbing systems, diagnostics, and repair best practices
Previous experience managing or leading plumbing service teams
Working knowledge of service management software (ServiceTitan experience is a plus)
Excellent organizational, leadership, and problem-solving skills
Strong written and verbal communication skills
A valid driver's license
Safety must be considered a primary responsibility, with general knowledge of safe working practices and OSHA requirements
Must be able to sit, stand, walk, stoop, and use hands to handle tools and controls
Ability to climb ladders, work in hot and cold environments, and access tight spaces such as crawl spaces when needed
Must be able to regularly lift and/or move 50+ lbs
Work environment may vary based on season and scope of work
Benefits and Perks:
Michael Bonsby HVAC, Plumbing & Electrical treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you're interested in becoming a Field/Department Manager or maybe you're interested in Sales, Tech and Corporate roles, we're here to support your growth.
- Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
- Company Branded Carhartt Uniforms
- Free Energy Drinks
Michael Bonsby HVAC, Plumbing & Electrical is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
