Service Manager

Service ManagerGap, PALead the Road and Shop teams to keep every service job moving efficiently—from scheduling to invoicing—while delivering the exceptional customer experience Sam's Mechanical is known for. Why You'll Love Working with UsRelationship-Focused Environment: Work with a team that values integrity, trust, and knowing customers by name—not a number.Positive Work Culture: Join a faith-based company that fosters a friendly, respectful, and supportive atmosphere.Professional & Stable Setting: Enjoy working in a modern facility alongside experienced technicians and knowledgeable staff with a reputation for honest service.No Nights or Weekends: Maintain a healthy work-life balance with a consistent weekday schedule.Opportunity to Grow: Be part of a locally owned, growing business that takes pride in doing the job right.About UsSam's Mechanical is a locally owned, faith-based company proudly serving businesses throughout Lancaster County and the surrounding area. As a certified UniCarriers, Combilift, and Viper Lift Truck dealer, we provide dependable equipment sales, service, parts, and support while building lasting relationships through honest work and exceptional customer care. We take pride in doing the job right and treating our customers and team members with integrity and respect.What You'll Do as Service ManagerCommunicate with customers to schedule work, provide quotes, and resolve concerns.Supervise and schedule service technicians in both shop and field roles while providing the support they need to succeed.Train and coach technicians to maintain high standards of quality, efficiency, and customer service.Oversee workflow to ensure service jobs are completed on time, within budget, and to customer expectations.Collaborate with the Parts and Sales teams to keep operations running smoothly and customers well served.Track key performance metrics and maintain accurate service records to support operational efficiency.Assist with budgeting, planning, and staying current on industry trends to help drive the continued success of the service department.Our Ideal Service ManagerIndustry Knowledge: 3 years of customer service experience required. Experience in the automotive or equipment service industry preferred. Previous leadership experience required.Customer Service Mindset: Committed to delivering excellent service and building strong relationships with customers and team members.Technology Skills: Computer savvy, with experience using CRM systems preferred.Character & Work Ethic: Adaptable, trustworthy, dependable, and self-motivated, with a strong sense of responsibility and follow-through.Problem-Solving & Organization: Able to troubleshoot issues, stay organized, and manage multiple tasks in a fast-paced environment.Physical Requirements: Able to lift up to 50 lbs. as needed.What We Offer Our Service Manager$75,000-$85,000/year, depending on experienceHealth, Dental, and Vision InsurancePaid Time Off and Paid HolidaysRetirement Plan with a 3% Employer MatchShort-Term Disability and Life InsurancePaid Uniform ServiceOccasional employee training opportunitiesClean, professional facility with a friendly, faith-based teamTrusted local business known for honest service and strong customer relationshipsTo ApplyService Managers, Equipment Service Managers, Automotive Service Managers, Fleet Maintenance Managers, and Operations Managers seeking a leadership opportunity with a growing, faith-based forklift dealership are encouraged to submit their resume to explore a career with Sam's Mechanical.By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.