Service Manager

Gem City Tire – Indianapolis, IndianaGem City Tire is an Ohio-based independent Goodyear Commercial Tire Dealer with locations in Ohio, Indiana, Illinois, and Kentucky. We are currently seeking an experienced Service Manager for our Indianapolis, Indiana location in the Tire/Transportation Industry.Position Title: Service ManagerPosition SummaryFull-time positionMonthly performance bonusExperience in the Transportation Industry is a plusPrimary ResponsibilitiesSupervise the day-to-day activities of all Service Department employeesCustomer service is a priority100% interface with customersDispatch all fleet work and road calls accordinglyCommunicate specific work assignments and responsibilities to associatesProcess repair order paperwork from beginning to invoicingField incoming customer road calls and obtain all necessary informationContact customers for approvals and PO numbers as requiredReview and analyze performance results and take corrective action when applicableOrganize, train, and develop all Service Department employeesEnforce all company policies, including accident and workers' compensation paperworkMaintain a clean and safe work environment inside and outside of the buildingComplete other projects and tasks as assigned by the supervisorTransportation Industry experience is a plusQualificationsHigh School diploma or equivalentStrong analytical, problem-solving, and communication skillsWorking knowledge of Microsoft Word and ExcelExcellent people relations skillsMinimum of 2 years of management experiencePrior commercial tire experience is a plusGem City Tire is an Equal Opportunity Employer.