Service Manager

Service ManagerJob Responsibilities include but are not limited to:Oversee all service and inspection processesMonitor and report on metrics involving revenue, gross margin, and productivityDevelop/implement/continuously improve process to convert installation clients to inspection salesAssist in the growth of alarm/extinguisher/suppression service and inspection businessOversee audits and work instructions improvement process to insure integrity and relevanceSeek out opportunities for multi-office service premier or national accountsCoordinate service operations with Premier Accounts to ensure that customer needs are being metEnsure that risk assessment training is delivered to service and inspection employeesDevelop/augment/update sales pricing program for inspectors and service salesAssist in preparation of service sales budget and resources analysis with CEOPropose ways to leverage technology and process improvement to increase productivity and profitabilityTravel to other offices for support with premier or national accountsPerform other duties as assigned by executive management or CEOExpectations:Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan DailySafety FirstStart each meeting with a Safety TopicComplete Monthly Jobsite Visits/ObservationsHold team accountable for all Safety InitiativesPromote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) Self and TeamCommunicate effectively and professionally within the department and with internal and external customersUnderstand and Follow HR and Safety Initiatives and ProcessesConduct Weekly Meetings with Team Superintendents, Administration, Sales, Design, etc.Update status on all jobs materials, equipment rentals, subcontractors, intercompany jobs, etc.Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and InspectionsConfirm required payment terms on open jobsTimely Review and Sign Off on ReportsActive, Inactive, Greater than 50% ProfitabilityLiens and NoticesTrack and Ensure Profitability of DepartmentOversee Change Order ManagementPromote and Track Department Growth stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annuallySupport and Ensure Team Adherence to All Company SOPs Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.Ensure jobs are set up in the correct department i.e. SC, SR, SS, SD, SI, etc.Ensure Inventory Control measures are in place for departmentEnsure multiple bids for Material Purchasing optimizationManage Subcontractors and review/approve all subcontractor invoices prior to paymentReview Budget vs. Actual Job Costing Details and review findings with department for improvement opportunitiesMaximize Labor Production and Efficiency while maintaining quality standardsOverhead Review semi-annual meetings with leadershipMaintain Quality Control in all aspects of the departmentEnsure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunitiesReduce Turnover and Increase Retention within departmentTrainingInput and Development of Training RequirementsCommitment to Training at all levels for all team membersBe an Expert on Every Aspect of Your Business/DepartmentReports Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.Operations Labor/Productivity, Materials PurchasingSalesAdministrationTeamwork maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.Knowledge:Minimum education of High School Diploma or EquivalentSome secondary education is desirableMust possess intermediate skills in Microsoft Word and Excel softwareWork Experience:10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems5+ years of experience in Business Management2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales5+ years of experience in fire sprinkler sales and/or service, preferredExperience with fire alarm and suppression systems, preferredSkills and Competencies:Self-motivated, ambitious, and interactiveCommunicative, detail-oriented, and organizedDemonstrate positive team work and ability to be a team leader and mentorExcellent communication, training, and planning skills requiredSense of pride, integrity, and organizational ability requiredMust be able to work independently and with others