Service Manager

Service ManagerVision Electric & Systems is a full-service electrical contractor based in O'Fallon, Missouri. Specializing in design/build electrical construction, the company offers a comprehensive range of services, including power systems, lighting, structured cabling, and fire alarm systems. With a commitment to safety and quality, Vision Electric has maintained a "lost time free" record and an EMR of 0.74 since its inception. Their collaborative approach and dedication to client satisfaction have established them as a reliable partner in the industry.The RoleThe Electrical Service Manager is responsible for overseeing the daily operations, personnel, financial performance, and customer satisfaction of the electrical service department. This position ensures efficient service delivery, safety compliance, and profitability across residential, commercial, and industrial projects.ResponsibilitiesManage daily service operations, including 24/7 emergency dispatch, scheduled maintenance, and service projects.Lead field personnel, coordinate scheduling, prioritize service calls, and maximize operational efficiency.Prepare and review estimates, takeoffs, pricing, proposals, and project budgets.Ensure compliance with OSHA, NFPA 70E, NEC, and Lockout/Tagout (LOTO) safety standards.Oversee equipment rentals, material inventory, tools, and departmental expenses.Maintain strong customer relationships, resolve service concerns, and ensure quality workmanship.Monitor departmental performance, profitability, financial reporting, and service contract execution.Utilize electrical industry software, including Accubid, Bluebeam, and Microsoft Office 365.Qualifications3-5 years of experience in service operations2+ years in a leadership or supervisory roleProven ability to manage teams and service operations effectivelyStrong knowledge of electrical systems, troubleshooting, blueprints, and applicable electrical codes.Proven experience in electrical service operations, estimating, and team leadership.Excellent communication, organization, problem-solving, and customer service skills.At Vision Electric & Systems, we bring energy, expertise, and innovation to every project we touch. Our people are the heart of our success, and we are committed to creating a safe, inclusive, and supportive workplace where every team member can thrive. We celebrate diversity and ensure everyone can see themselves represented and make a meaningful impact at every level of the company.If you are ready to power your career forward, the Vision Electric TEAM wants you!Career GrowthTake on challenging design/build projects in commercial and industrial electrical constructionOpportunities for advancement through mentorship and hands-on learning.Comprehensive Benefits100% Employer-Paid Health Plans for employeesEmployer-Provided Dental and Vision PlansEmployer-Sponsored Health Reimbursement Arrangement (HRA)401(k) Retirement Plan with Company MatchEmployer-Provided Basic Life Insurance (up to $200,000)Employer-Provided Long-Term Disability (LTD) InsuranceAdditional Benefits available for employees and their familiesHeadquarters Perks In-office gym Personal training sessions Yoga classes Massage therapist Game roomCompany Culture Collaborative, innovative, and people-centered Strong focus on safety, work-life balance, and professional development Team activities and wellness programs supporting both physical and mental healthOur Impact and Recognition Full-service electrical contractor specializing in design/build and 24-hour emergency service Expertise in power distribution, lighting, fire alarm, automation, and structured cabling 100% lost-time-free safety record with an EMR of 0.74 Affiliated with TW Constructors, expanding integrated design/build opportunities Nationwide projects on high-profile, complex, and mission-critical facilities Licensed in multiple states and recognized in the top 4% of contractors in MissouriAt Vision Electric, your ideas, skills, and contributions are valued. Join us and help build a brighter future together.Vision Electric is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Vision Electric is a background screening, drug-free workplace. Both of these requirements will be partial determination of final result in hiring. Vision Electric does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Vision Electric without a prior written search agreement will be considered unsolicited and the property of Vision Electric.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.