Position Details
Service Manager Apply
Job Description
Compensation: $70,000–$90,000 Base + Monthly Bonus Potential
Relocation: $5,000 Relocation Incentive
Status: Open due to internal promotion
MISSION
This role exists to lead a high-performing service operation that delivers operational excellence, customer trust, and measurable growth. The Service Manager ensures that every technician hour is purposeful, every customer interaction builds long-term loyalty, and every team member grows in capability and accountability.
This is not a maintenance oversight position. It is a leadership command responsible for performance, culture, safety, and revenue within the service department.
The previous Service Manager was promoted — a signal that performance is recognized and advancement is real.
Within the first 12 months, the Service Manager will:
Optimize Service Productivity
Maximize technician utilization and billable hours while maintaining safety and quality standards.
Strengthen Customer Retention & Satisfaction
Deliver timely, professional service solutions that build long-term client relationships and repeat business.
Drive Revenue Growth in Service Operations
Increase service-related sales through effective labor management, outreach, and collaboration with sales and operations teams.
Develop and Retain a High-Performing Team
Recruit, coach, and develop technicians and service personnel into accountable, capable professionals.
Maintain Operational Discipline & Safety
Oversee warranty processes, reporting accuracy, facility standards, and compliance with all safety requirements.Lead, mentor, and develop service team members to achieve operational and customer service excellence.
Recruit and retain top technical talent.
Conduct structured performance coaching and evaluations.
Foster a culture of accountability, professionalism, and continuous improvement.
Ensure consistent, timely, high-quality service delivery.
Build strong long-term customer relationships.
Resolve complex service issues with practical, value-driven solutions.
Prepare and deliver accurate service quotes.
Drive service revenue through strategic labor utilization.
Collaborate with sales and operations teams to identify growth opportunities.
Expand service customer base while improving retention rates.
Analyze shop capacity, technician productivity, and workflow efficiency.
Coordinate scheduling to meet operational deadlines.
Oversee warranty claims and ensure proper reimbursement.
Maintain a safe, clean, secure facility environment.
Prepare weekly and monthly performance reports.
Takes ownership beyond job description
Sees systems, not just tasks
Leads with clarity and accountability
Values long-term relationships over short-term fixes
Builds teams that outlast individual tenure
Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.
Proven Service Manager experience required; industry experience strongly preferred.
Minimum 4+ years of leadership experience managing teams and operational performance.
Demonstrated ability to sell labor and manage service revenue at the management level.
Strong communication skills.
Able to lead technicians, collaborate cross-functionally, and resolve customer concerns.
High organizational discipline with the ability to prioritize and manage multiple moving parts.
High school diploma or GED required; college degree preferred.
Employee Stock Ownership Plan (ESOP)
401(k) Retirement Plan
Health, Dental, Vision
Flexible Spending Accounts
Paid Training
Paid Holidays & Vacation
Company Paid Telehealth Program
Corporate Chaplain Program
People Leadership & Development
This role is built for a leader who:
If you are a service operations leader who believes performance and culture go hand in hand — and you are ready to command a department with measurable impact — this is your opportunity to lead.
