Job DescriptionJob DescriptionTUDI Mechanical Systems strives to be the business partner most admired for its people! We have been voted one of Pittsburgh’s Top Workplaces for the past 15 years and named one of the best contractors on the East Coast by Air Conditioning, Heating and Refrigeration News. Service Operations ManagerJob Summary:The Operations Manager plays a critical leadership role within TUDI’s Commercial Service team, driving operational excellence, revenue growth, and an exceptional customer experience. This position is responsible for leading service operations, developing high-performing teams, and ensuring alignment with company goals, safety standards, and best practices.Responsibilities:Lead and manage department activities to achieve revenue goals and objectives while maintaining a strong customer focusMotivate, coach, and optimize the service team to consistently deliver a superior customer experienceExecute established business plans to meet and exceed revenue goalsConsistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountabilityWork closely and effectively with department managers and cross-functional teams to ensure seamless operations and communicationMaintain high levels of customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staffContinually monitor performance and develop strategy for optimizing service fulfillment and overall customer experienceIdentify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution  Manage strategic relationships with local trade schools to secure access to students and alumniPromote open, collaborative communication across all levels of the organizationReinforce safety standards by continually educating technicians on best practices and field safetySupport employee engagement and job satisfaction through coaching and thorough annual performance evaluationsParticipate in management team meetings to help develop corporate growth strategy and address operational challengesPartner with the Recruiting team on the recruitment, onboarding, and retention of technicians and office support staffLead and support in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi UniversityOversee annual budgeting, planning, forecasting, and operating plans in collaboration with senior leadershipQualifications:5+ years of HVAC industry experienceExperience successfully leading a fast-paced service organizationBachelor’s degree or equivalent experience preferredStrong interpersonal communication skillsAbility to analyze and forecast data to ensure alignment with company goals, objectives and revenue targetsDemonstrated proficiency with tasking and time managementAbility to self-start and motivate a team toward a common goal Compensation & Benefits:Competitive compensation package, including bonus incentive program100% company paid Family health insurance premiumsFlexible Spending Account (FSA) with employer contribution401(k) with company match & profit sharingGenerous vacation policy with paid holidays Other Perks:Ongoing training and developmentOnsite fitness facilityVarious Employee and Family activitiesOpportunities to give back to the CommunityFounded in 1987, TUDI Mechanical Systems has grown into the premier mechanical, electrical and plumbing service contractor and trusted business partner in our defined market segment.  Our ethics, strategies and business philosophies have led to consistent double-digit growth for the past 15+ years. Powered by JazzHRfmJ0uTW5hs