Service Porter

Service PorterWhiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service Advisors, and ensuring a professional and organized service drive experience for customers. The Service Porter position is designed as an entry-level role with a defined growth path into Service Advising for individuals who demonstrate reliability, initiative, and a strong understanding of dealership service processes.Key ResponsibilitiesAssist with running customer and dealership vehicles through the car washAssist Service Advisors with shuffling, staging, and organizing vehicles throughout the service lotLocate vehicles and bring them to the service drive for: Customer pickup or drop-offAdvisor reviewTechnician needsDetailing, washing, or deliveryPerform various tasks in support of Service Advisors and overall service department workflowProperly tag vehicles using hang tags and dealership identification methodsInstall protective items on vehicles, including floorboard covers, seat covers, and steering wheel coversMaintain a clean, orderly, and professional service drive and lot environmentFollow all dealership safety procedures and operational standardsPerform other related duties as assigned to support efficient service department operationsQualifications & RequirementsMust be at least 18 years of ageValid drivers license required with an acceptable driving recordAbility to lift up to 50 poundsClean-cut, professional appearanceAbility to follow directions and work efficiently in a fast-paced environmentStrong attention to detail and sense of responsibilityWillingness to learn dealership systems, processes, and service workflowsPositive attitude and team-oriented mindsetDriving RequirementsEmployees 18 years of age or older may operate vehicles on dealership premises onlyEmployees 21 years of age or older, with a clean driving record, may be assigned tasks requiring driving vehicles off dealership premises, as business needs requireAll driving assignments are subject to dealership policies and insurance requirementsAttire & Appearance StandardsJeans with a company-issued polo shirtClean, professional, and well-groomed appearance required at all timesGrowth & Advancement OpportunityThis position is intended to serve as a developmental role within the service department. As the Service Porter becomes familiar with dealership processes, repair order flow, customer interaction, and service operations, there may be opportunities for advancement into a Service Advisor position, based on performance, reliability, and demonstrated aptitude.Work EnvironmentCombination of indoor and outdoor work in varying weather conditionsFast-paced automotive service departmentFrequent interaction with Service Advisors, Technicians, and Management