Server PositionThe server smiles and sets the tone for locals entering the caf. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The server provides information and educates locals about the premium nature of Bluestone Lane menu items. The server's primary role is to maximize sales while following the Steps of Service. The role fulfills other duties as required such as finalizing food items and using the point of sale system.Positioning: The server is positioned on the caf floor so that they are accessible and within eyes reach of our local.Essential Functions/Responsibilities:Ownership:Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactionsContributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to localsAttends to locals in a manner consistent with the Bluestone Lane Steps of ServiceMaintains professional composure and local engagement during periods of high-volumeMaintains an organized and hygienic working environment, cleans routinely and proactively restocks items in storePerforms well under pressure and maintains efficient, friendly and engaging local experienceFollows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measuresSpend through Service:Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right timeDeep understanding of the menu in order to educate and excite localWork closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 10 minutes of orderingAchieve BL operational criteria of $30 per customer with a 30-minute stay through checking in, upselling & focused serviceHuman Connection:Local focused, interacting and servicing locals with all needs name, face & order every timeClear tables in a timely manner, checking in with locals a minimum of 5 times during their stayBuild relationships and human connection through personalization and conversationPremium Broad Product:Deep understanding of menu and ingredients in order to educate, engage and excite local using Aussie HospitalityEnsure product is plated to perfectionSpeed of service provide quality product with speed and accuracyBeautiful Spaces:Resets and follows Bluestone Lane table presentation standards in a timely mannerEnsures floor & workspace are always clean and fully functioningAlways maintains grooming guidelinesMeasures of Success:Steps of Service followed consistentlyAchieve operational goals of minimum check of $30 per person, average table turn of 30 minutesGood communication & working environment with Teammates working together to service local efficiently and effectivelyBeautifully presented foodKnows locals' name & order provides genuine escape by delivering great serviceSkills, Knowledge & Experience:You have 1+ years' experience as a server or in salesYou have a minimum one-year experience in a customer service/food industry environment and a passion to provide exceptional customer experienceYou are DOH accredited or Safeserve Certified preferredYou have a passion for providing great service & making others happyYou have strong interpersonal and communication skills with an ability to build relationshipsYou are a team player and have proven experience working on a team to achieve great performanceYou can work in a high stress, fast paced work environmentYou can stand for extended periods and lift to 40lbsWork Environment: This position operates within a cafe environment, working in close proximity to team members. The position requires walking and standing during the entire shift. It also requires the continuous ability to reach, bend, lift, carry, stoop and wipe. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.