SERVICE TECHNICIAN

JOB DESCRIPTION

Summary/Objective:

Provide filed service for equipment at customer sites throughout assigned territory and service in-house returns promptly without sacrificing quality of work.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Troubleshooting and diagnosing electrical, mechanical, and similar problems on equipment and perform timely repairs
• Dismantling defective equipment and installing new or repaired equipment
• Maintaining accurate records of all inspections, tests, and repairs
• Maintain a clean and safe work area
• Manage parts inventory for accuracy through daily cycle counts
• Travel to customer facilities to perform audits of product
• Assist Sales Representatives and OEM with-in-field repairs and quality inspections
• Answer technical questions via phone and email
• Complete warranty dispositions

 Characteristic Duties:

• Self-motivated
• Organized
• Ability to operate without the need for direct supervision/guidance

Competencies:

• Familiar with basic power and hand tools
• Mechanical and technical aptitude
• Good interpersonal and communication skills
• Ability to read and interpret blueprints and shop drawings
• Ability to use basic measurement instruments such as tape measure, scales, and gauges
• Ability to read and write English and perform basic math problems
• Basic computer knowledge to complete data entry
• Ability to maintain a valid driver’s license and pass requirements for company driving

Supervisory Responsibility:

• None

Work Environment:

• Work is normally performed in a manufacturing work environment

Physical Demands:

• Moderate physical activity, must be able to stand, bend, stoop, climb, reach and lift product/equipment requiring handling product that can weigh more than 50 lbs

Required Education and Experience:

• High school diploma or equivalent

Preferred Education and Experience:

• 1-2 years’ experience directly related to the duties and responsibilities specified

EEO Statement:

All divisions of Airxcel provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,

religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties:

Please be advised this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.