Service Technician

Service TechnicianPavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs.Pavion and our family of companies are seeking a talented and motivated Service Technician to join our security business unit. Primary Responsibilities:Responds to and services Burg/CCTV and small access service calls, as requested by the Service Manager or his/her designateApply solutions to system problems by either troubleshooting the system or advising the customer how to resolve the problemSolve practical problems and carry out responsibilities under general supervisionProvides status on service calls to management and recommends actionsCommunicates with the customer upon arrival and before leaving the work site. Continuous proactive customer interactions including an in-depth understanding of customer(s) needs, wants and systems currently in placePerform self-study (reading, research, and practice) to obtain technical proficiency on required products and applicationsReports complete and accurate information on the service ticketsWork independently and seek guidance when necessaryPerform other duties as assignedBasic Qualifications:High School diploma or equivalent, plus two (2) years of technical school, electronics training or equivalent military trainingSecurity clearanceValid drivers license and acceptable driving recordPreferred Qualifications:Certifications in specific panel types for Burg and CCTV and AccessThe hourly pay range for this position is $25.00$35.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com. Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.