Position Summary

As a Service Technician, you will be the frontline expert responsible for maintaining, troubleshooting, and optimizing our advanced dry ice blasting systems. The Service Technician will use diagnostic tools, data insights, and hands-on technical expertise to maximize equipment performance and uptime for our customers.

Cold Jet values practical, hands-on experience over traditional four-year degrees. We encourage candidates with military, HVAC, automotive, or industrial maintenance backgrounds who are looking to grow in a stable, advanced technical environment.

Key Responsibilities

Technical Service & Equipment Support

• Perform in-shop diagnosis, repair, and maintenance of mechanical and electrical equipment
• Troubleshoot integrated control systems and complex mechanical assemblies
• Assist with equipment installations, including integration into automated or robotic systems
• Use remote diagnostics and connected tools to support troubleshooting and maintenance

Service Operations

• Manage parts inventory to ensure timely and efficient repairs
• Maintain accurate service records and documentation
• Support shop operations and coordinate with vendors as needed

Customer Support & Training

• Provide technical guidance and training to customers on equipment operation and efficiency
• Serve as a technical resource and build strong customer relationships
• Communicate equipment performance feedback to Engineering and Product teams
• Travel 10–30% within the Americas to support installations and key service needs

Qualifications & Experience

• Military technical training OR vocational/technical education in HVAC, automotive, industrial maintenance, or related field
• Minimum 5 years of experience in industrial service, mechanical repair, or similar environment
• Strong mechanical and electrical troubleshooting skills
• Ability to read and interpret schematics, blueprints, and technical manuals
• Experience using diagnostic tools such as voltmeters

Preferred Experience:

• Experience with PLCs or electrical control systems
• Familiarity with connected equipment, sensors, or diagnostic software
• Experience using CRM or ERP systems
• Basic machining or fabrication experience