Service Technician, Retail Division

Service Technician, Retail DivisionSpinlife, the retail division of Numotion, is the nation's largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits. With a proven e-commerce model and a nationwide network of service technicians, Spinlife delivers more than just productswe provide personalized care and ongoing support. Now, we're expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.The Service Technician installs, maintains, troubleshoots, repairs, prepares, and delivers mobility and accessibility equipment. The role completes routine service and installation assignments independently after training, follows manufacturer and company requirements, and seeks guidance for complex technical issues. This position also completes site assessments, supports product recommendations and quotes, and provides customers and caregivers with clear equipment education.Key Responsibilities:Conduct routine in-home and facility site assessments by documenting measurements, customer needs, equipment requirements, and installation considerations to support accurate job planning.Install, maintain, diagnose, repair, prepare, and deliver mobility and accessibility equipment in accordance with manufacturer specifications, company procedures, and assigned authority.Troubleshoot basic to intermediate mechanical and electrical issues using diagnostic tools, technical resources, and established procedures, and seek support when an issue exceeds training or authorization.Review assigned jobs before service or installation to confirm required parts, tools, equipment, instructions, approvals, and site information are available.Complete approved equipment adjustments and modifications while following safety requirements and quality standards to reduce callbacks, rework, and service delays.Educate customers and caregivers on equipment operation, routine care, and safe use while providing professional and compassionate service in homes, facilities, and retail locations.Complete work orders, service findings, labor and travel time, parts usage, and other required documentation accurately and promptly.Communicate scheduling concerns, missing parts, job delays, additional service needs, and safety concerns to management in a timely manner.Maintain assigned vehicles, tools, equipment, inventory, and work areas in a clean, organized, safe, and operational condition, and complete required inspections.Participate in required manufacturer, technical, compliance, and safety training, and support receiving, delivery, product quoting, and other site activities as assigned.Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.Required Qualifications, Skills, and Experience:High school diploma or GED.Valid state driver's license with an acceptable driving record.Basic mechanical aptitude and ability to learn installation and repair procedures.Ability to follow written instructions, technical manuals, and manufacturer guidance.Effective communication skills and a positive, service-minded attitude.Ability to complete routine tasks independently after appropriate training and to recognize when assistance is needed.Willingness to complete required training and follow established safety practices.Preferred Qualifications, Skills and Experience:Prior experience in technical service, installation, mechanical repair, or the mobility/accessibility industry.Basic understanding of mechanical and electrical troubleshooting.Ability to organize tools, parts, work orders, and daily assignments.Strong interpersonal skills, compassion, and respect for customers and caregivers.Attention to detail, pride in workmanship, and openness to coaching and feedback.Ability to work effectively with a team while developing technical independence.Physical Work Requirements:Ability to lift and carry up to 50 pounds and push or pull equipment exceeding 100 pounds with appropriate assistance or equipment as needed.Ability to stand for prolonged periods and frequently bend, kneel, reach, and maneuver in confined spaces.Manual dexterity and sufficient grasping ability to operate tools and handle equipment.Ability to work in varying weather conditions and at customers' homes, facilities, schools, and other service locations.Ability to travel to customer locations and safely operate company vehicles as required.At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Spinlife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Spinlife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.