Service Writer

Seasoned Service Writer OpportunityWe are looking for a seasoned Service Writer to join our team! The right candidate will have several years of automotive service advisor experience in a fast paced environment. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. The position is Monday-Friday 7:30am - 6:00pm and every fifth Saturday from 8:00am-1:00pm.BenefitsMedical, Dental, and Vision Insurance401(k) PlanShort & Long Term DisabilityEmployer Paid Life InsurancePaid HolidaysPaid VacationPaid Sick TimePaid BirthdaysPaid TrainingOpportunities for AdvancementClosed SundaysHealthy Work/Life BalanceResponsibilitiesMeet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the companys standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateQualificationsValid drivers license & clean driving recordAutomotive service advisor experienceAbility to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesAbout Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.