Service Writer

General Description:

As the Service Writer, you will perform service writing and coordination duties for Gem City Tire, which is a growing company providing tires, tire service and mechanical service to the Commercial Trucking industry.

We Offer:

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• Competitive Wages.
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• Bonus Potential.
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• Medical, Dental & Vision Health Insurance.
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• 401K.
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• Paid Vacations and Holidays.
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Responsibilities will include but not be limited to:

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• Assist in the day to day activities of all service department employees.
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• Assist in dispatching of fleet work and road calls accordingly.
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• Fielding incoming calls from customers, vendors, and any others.
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• Opening and closing work orders and invoices.
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• Contact customers for approvals and PO numbers as needed.
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• Quoting tire prices accurately.
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• Identifying add-on sales opportunities and effectively communicate these to the customer.
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• Handling all payments and other transactions promptly and properly.
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• Completing work orders, PM checklists, and other paperwork effectively and efficiently.
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• Ensuring inventory is secured, stored and only accessible to the associates in accordance with company guidelines.
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• Maintaining work flow and organization to ensure maximum productivity.
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• Provide "Service Excellence - Always" to meet the service goals of the location and of customers
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• Comply with OSHA regulations and company safety requirements.
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• Any other duties as assigned by management
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• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting
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Qualifications:

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• Service Manager, Service Writer or Service Advisor experience is a plus.
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• Commercial tire service industry experience is a plus.
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• Retail tire experience is a plus.
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• Transportation related work experience is a plus.
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• Invoice - billing experience is welcome.
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• Customer service skills are required.
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• This position requires a High School Education or equivalent.
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• Strong analytical and problem solving skills.
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• Strong communication skills are a must.
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• Working knowledge with Microsoft Word and Excel.
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• Excellent people relations skills.
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As a Goodyear authorized dealer, Gem City Tire provides premium Goodyear Tires and a multitude of the finest tire related services available in the Midwest. From tires and retreading to alignment and wheel refinishing, Gem City Tire adds value through unparalleled service, TIA Certified Technicians and competitive pricing.

Locations in Sharonville, OH * Columbus, OH * Dayton, OH * Indianapolis, IN * Plainfield, IN * Champaign, IL * Peoria, IL *Hebron, KY

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

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• 401(k)
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• 401(k) matching
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• Dental insurance
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• Flexible schedule
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• Health insurance
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• Health savings account
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• Life insurance
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• Paid time off
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• Referral program
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• Vision insurance
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Shift:

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• 8 hour shift
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Work Days:

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• Monday to Friday
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• Weekends as needed
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Experience:

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• Service writing: 2 years (Preferred)
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License/Certification:

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• Driver's License (Preferred)
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Work Location: In person