Servicenow Architect

Role: Platform Architect Location: Remote Duration: Long Term No of positions: 15

"The Platform Architect's activities are broad by design. As a trusted architectural advisor whose primary purpose is to ensure customers can realize the full value of their ServiceNow investment, the PA engages across technical, strategic, and relational dimensions simultaneously often within the same conversation. Not every activity will be relevant at every point in a customer engagement, and the weight given to any particular area will shift based on where the customer is in their platform journey, their current maturity and readiness, and the outcomes they are working toward. What remains constant is that every activity a PA undertakes should be traceable back to the role's core purpose helping the customer adopt the right capabilities, in the right sequence, on a platform that is healthy enough to support them.

The following activities represent the most notable areas of PA work, organized by category.

• Conducting solution design reviews on customer and partner work
• Guiding customers in defining their platform roadmap and sequencing workflow adoption
• Advising on data architecture, integration strategy, and platform data model alignment
• Advising on AI capabilities including Now Assist and AI Agents adoption
• Delivering accelerators from the architecture accelerator catalog in support of the customer's platform strategy and adoption goals

• Leading technical governance discussions and establishing governance frameworks
• Advising customers in establishing technical governance practices that prevent health degradation over time
• Interpreting platform health outputs across maintainability, performance, security, upgradeability, and user experience
• Developing and tracking prioritized remediation plans
• Advising customers on identifying and tracking technical debt and driving remediation planning

• Coordinating with Impact Squad members to maintain a consistent customer message
• Escalating complex architectural decisions to peers or overlay resources
• Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers
• Contributing knowledge and frameworks to the broader PA community"

Must Have Certifications CTA - Certified Technical Architect GCC- Global Capability Center Nice to have Certified Master Architect

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