Servicenow Architect

RESPONSIBILITIES:

OpenKyber has a client that is seeking a ServiceNow Enterprise Architect in Denver, CO.

Summary: This position will support the design and improvement of ServiceNow Enterprise Architecture, Demand Management, and technology intake processes. The consultant will help establish a structured and auditable framework for reviewing new technology requests, managing demand intake, aligning with CSDM standards, and supporting architecture review governance.

• Assess current ServiceNow Enterprise Architecture and CSDM configuration, including Business Applications, Business Capabilities, Service Instances, Technical Services, and related data models
• Develop and document an end-to-end intake process for new technology and service requests using ServiceNow Demand Management
• Define required intake data, review workflows, decision points, approvals, stakeholder ownership, and demand lifecycle processes
• Support Architecture Review Board activities by establishing technical review criteria, routing, prioritization, risk evaluation, reuse assessments, and demand disposition practices
• Recommend improvements for dashboards, reporting, decision records, demand tasks, stakeholder tracking, and ServiceNow data relationships
• Conduct scenario testing, UAT support, knowledge transfer, and process documentation

• Enterprise Architecture and CSDM Assessment with recommendations
• Demand Intake Process SOP and workflow documentation
• Architecture Review governance model and review criteria
• ServiceNow configuration and reporting recommendations
• Testing and validation support for intake and review scenarios
• Knowledge transfer, training materials, and final recommendations

Scope: This engagement focuses on ServiceNow Enterprise Architecture, Demand Management, CSDM alignment, intake processes, reporting, and architecture review governance.

• Five years of hands-on experience with ServiceNow architecture, Strategic Portfolio Management, Demand Management, Enterprise Architecture or Application Portfolio Management, CSDM, ITSM, service modeling, process design, and stakeholder facilitation is highly desired
• The preferred resource will have practical experience designing intake workflows, demand lifecycles, review boards, approval or decision tracking, dashboards, business application and service instance modeling, and governance processes that avoid unnecessary customization while supporting auditability, reporting, and operational adoption

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in OpenKyber's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. OpenKyber is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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