ServiceNow Architect (W2 only, Hybrid)

Description

On-site 4 days per week in one of these locations: Seattle, WA, Burbank, CA, New York, New York, Bristol, CT, or Orlando FL

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $90to $100.00/hr. w2

JN -102026-109268

ServiceNow Architect

Duration: 12 - 24-Month Contract

Client: Large Enterprise Organization

Position Overview

We are seeking a highly experienced ServiceNow Architect to lead the architecture, design, and implementation of a large-scale enterprise ServiceNow transformation program. This role will be responsible for defining the overall ServiceNow platform strategy, ensuring alignment with business objectives, and overseeing the deployment of multiple ServiceNow modules across the organization.

The ServiceNow Architect will serve as the technical leader for the implementation, collaborating with executive stakeholders, business process owners, implementation partners, and technical teams to deliver an enterprise-grade platform that drives operational excellence, automation, and digital transformation.

Key Responsibilities

Enterprise Architecture & Strategy

\n
• Define and govern the ServiceNow platform architecture across the enterprise.
\n
• Develop the long-term ServiceNow roadmap and adoption strategy.
\n
• Establish platform standards, governance processes, and architectural best practices.
\n
• Ensure alignment with enterprise architecture, security, compliance, and business objectives.
\n
• Provide strategic guidance regarding ServiceNow product capabilities and platform investments.
\n

Program Leadership

\n
• Lead architectural workstreams for a multi-year, enterprise-wide ServiceNow implementation.
\n
• Partner with executive leadership, PMO, and business stakeholders to define transformation objectives.
\n
• Facilitate architecture review boards and design authority meetings.
\n
• Identify risks, dependencies, and technical constraints across implementation phases.
\n
• Support organizational change management and platform adoption efforts.
\n

Solution Design

\n
• Architect end-to-end solutions across multiple ServiceNow modules, including:
\n
• IT Service Management (ITSM)
\n
• IT Operations Management (ITOM)
\n
• IT Asset Management (ITAM)
\n
• Strategic Portfolio Management (SPM)
\n
• Customer Service Management (CSM)
\n
• HR Service Delivery (HRSD)
\n
• Integrated Risk Management (IRM)
\n
• Security Operations (SecOps)
\n
• Design scalable workflows, data models, CMDB structures, and service catalogs.
\n
• Ensure solutions support future expansion and enterprise growth.
\n

Integration Architecture

\n
• Design integrations between ServiceNow and enterprise systems such as:
\n
• SAP
\n
• Salesforce
\n
• Workday
\n
• Microsoft Azure
\n
• Entra ID (Azure AD)
\n
• Active Directory
\n
• Monitoring and observability platforms
\n
• Identity and access management solutions
\n
• Define API, middleware, and event-driven integration strategies.
\n
• Establish standards for Integration Hub, Flow Designer, MID Servers, and automation frameworks.
\n

CMDB & Service Mapping

\n
• Lead the design and governance of the enterprise CMDB.
\n
• Establish data ownership, reconciliation, and governance processes.
\n
• Drive Discovery and Service Mapping strategies to improve operational visibility.
\n
• Ensure data quality standards are maintained across environments.
\n

Technical Leadership

\n
• Provide guidance and mentorship to developers, administrators, business analysts, and implementation teams.
\n
• Conduct architecture and code reviews.
\n
• Define DevOps, CI/CD, and release management standards.
\n
• Ensure adherence to ServiceNow best practices and platform upgrades.
\n

Required Qualifications

\n
• 10+ years of enterprise IT experience.
\n
• 7+ years of hands-on ServiceNow experience.
\n
• 3+ years serving as a ServiceNow Architect on large-scale implementations.
\n
• Experience leading enterprise ServiceNow deployments with 10,000+ users.
\n
• Demonstrated expertise in platform architecture, governance, and solution design.
\n
• Strong understanding of CMDB, Discovery, Service Mapping, and enterprise integrations.
\n
• Experience working with executive stakeholders and large program teams.
\n
• Excellent verbal, written, and presentation skills.
\n

Preferred Qualifications

\n
• ServiceNow Certified Technical Architect (CTA) strongly preferred.
\n
• Certified Master Architect (CMA) preferred.
\n
• ServiceNow Certified System Administrator (CSA).
\n
• ServiceNow Certified Application Developer (CAD).
\n
• ITIL v4 Certification.
\n
• Experience working with Fortune 500 organizations.
\n
• Experience managing global implementations and distributed delivery teams.
\n

Technical Skills

\n
• ServiceNow Platform Architecture
\n
• ITSM, ITOM, ITAM, SPM, HRSD, CSM
\n
• CMDB Governance
\n
• Discovery and Service Mapping
\n
• Integration Hub
\n
• Flow Designer
\n
• JavaScript
\n
• REST/SOAP APIs
\n
• MID Server Architecture
\n
• Azure and Cloud Integrations
\n
• Performance Analytics
\n
• Service Portal
\n
• Strategic Roadmap Development
\n
• Agile and SAFe Methodologies
\n