CANDIDATE SKILLS AND QUALIFICATIONS

• Experience with ITSM and ITIL governance processes. – Required – 8 Years
• Ability to think and act both strategically and tactically and know when to apply each type of action. – Required – 8 Years
• Very strong communication skills: oral, written, presentation and facilitation. – Required – 8 Years
• Technical understanding with ability to translate into business concepts. – Required – 8 Years
• IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices. – Required – 8 Years
• Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels. – Required – 8 Years
• The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues. – Required – 8 Years
• A good understanding of IT Outsourcing and Managed Services. – Required – 8 Years
• Statistical, numerical and analytical principles and processes. – Required – 8 Years
• Innovative thinking with service quality, and its improvement, within limits of costs and business direction. – Required – 8 Years
• Adhere to Project Management best practices – Required – 8 Years
• Experience with ITSM service tools, ServiceNow, and Remedy. – Required – 8 Years
• Proficient in the use of Remedy On Demand – Preferred – 5 Years
• IT Service Management certification ITIL V3 or V4 – Preferred – 4 Years
• PMP Certification– Preferred – 4 Years
• Business Process Engineering – Preferred – 4 Years
• Technical Writing/Formal documentation skills – Preferred – 4 Years
• Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS. – Preferred – 4 Years
• Training experience – Preferred – 3 Years
• Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.) – Preferred – 1 Years