Servicenow Delivery Manager

Hi ,

Our client is looking for an ServiceNow Delivery Manager for a project and below is the detailed requirement.

Job Title: ServiceNow Delivery Manager

Locations: Springfield, IL

Qualifications & Experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Management, or a related field, or equivalent experience.
• 6+ years of experience in ServiceNow delivery, program management, ITSM, or enterprise platform transformation.
• Strong experience managing end-to-end ServiceNow implementations, enhancements, upgrades, and managed services.
• Expertise in ServiceNow modules including ITSM, ITOM, ITAM, CMDB, CSDM, HRSD, CSM, and IRM/GRC.
• Experience leading multiple ServiceNow projects, workstreams, and large cross-functional delivery teams.
• Strong knowledge of project planning, scope management, scheduling, resource allocation, and delivery governance.
• Experience in customer relationship management, executive stakeholder communication, and escalation management.
• Strong expertise in financial and commercial management, including budgets, forecasting, resource utilization, SOWs, and change requests.
• Experience in RAID management, risk mitigation, dependency tracking, and program governance.
• Strong experience managing Agile/Scrum, sprint planning, release planning, and hybrid delivery models.
• Experience overseeing SIT, UAT, regression testing, deployment, go-live, hypercare, and service transition.
• Ability to lead onsite/offshore teams, mentor delivery managers, project managers, Scrum Masters, and technical leads.
• Strong understanding of ServiceNow architecture, platform integrations, IntegrationHub, AI, and automation capabilities.
• Experience in quality governance, continuous improvement, managed services, and large-scale digital transformation programs.
• PMP, PRINCE2, CSM/PSM, SAFe, ITIL, or ServiceNow certifications are preferred.