Servicenow Developer Architect

#W2 Role

Job Title- ServiceNow Developer/Architect Location - Warren, NJ, with three days onsite per week Local requirement - Candidates must already live within commuting distance of Warren, NJ Work authorization - Open to all work authorization types Role Overview Everest Insurance is seeking a hands-on Senior ServiceNow Developer / Architect with deep experience in IT Service Management (ITSM) and IT Operations Management (ITOM). You will help lead the design, implementation, and enhancement of the enterprise ServiceNow platform, with a focus on CMDB, Discovery, Service Mapping, and Event Management. You will partner with infrastructure, security, and service desk teams to connect ITSM workflows with automated IT operations. Responsibilities

• Design, build, and deploy ServiceNow solutions using Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, and Workflow Editor.
• Configure and maintain ITOM capabilities, including Discovery, Service Mapping, Event Management, and Operational Intelligence.
• Improve CMDB data quality, resolve duplicate configuration items, and align data and relationships with CSDM 4.0.
• Build and maintain bidirectional integrations using Integration Hub, REST and SOAP APIs, and MID Servers. Integrated tools may include SolarWinds, Splunk, Datadog, Jira, Azure DevOps, and PagerDuty.
• Develop automated remediation workflows using Flow Designer and Integration Hub spokes to reduce mean time to resolution.
• Manage update sets, application scope, and instance upgrades across DEV, TEST, and PROD in line with change management practices.
• Translate enterprise requirements into technical designs and lead design discussions with engineering teams and business stakeholders.

Required Qualifications

• 7+ years of hands-on software development experience, including 5+ years of ServiceNow development.
• Hands-on experience implementing and enhancing both ServiceNow ITSM and ITOM.
• Strong experience with Discovery patterns, Service Mapping rules, Event Management alert binding, and CMDB health metrics.
• Advanced proficiency in JavaScript (ES6+), ServiceNow Glide APIs, HTML, CSS, AngularJS, XML, and JSON.
• Strong understanding of relational databases, SQL, and ITIL v3 or v4 practices.

Preferred Qualifications

• Experience migrating legacy systems to ServiceNow ITSM or ITOM.
• Experience with cloud discovery across AWS, Microsoft Azure, and Google Cloud.
• Experience mapping containerized applications running on Docker or Kubernetes.
• Familiarity with Agile and Scrum practices.