Job Title: ServiceNow Developer / Engineer CMDB Expertise
Location: Chandler, AZ (Hybrid)
Employment Type: Full-Time
Salary Range: As per Exp. About the Role

An expanding technology services firm is seeking a talented ServiceNow Developer or Engineer with deep CMDB expertise to join their growing enterprise solutions team.

This hybrid role, based in Chandler, AZ, involves occasional in-person client meetings and close collaboration with solution architects and delivery teams. The ideal candidate will have hands-on experience with CMDB architecture, ServiceNow platform development, and system integrations, and will play a key role in implementing scalable, efficient solutions that enhance IT operations and asset visibility.

• Design, develop, and configure CMDB-related functionality within the ServiceNow platform.

• Implement ServiceNow Discovery and Service Mapping to improve CI data accuracy and visibility.

• Build and maintain integration workflows using REST, SOAP, and JDBC protocols.

• Develop identification and reconciliation rules, CI relationship models, and MID Server configurations.

• Collaborate across ITSM, ITOM, ITAM, and SAM modules to ensure data consistency and system integration.

• Troubleshoot and resolve CMDB, Discovery, and integration-related issues.

• Support platform upgrades, maintenance activities, and agile ceremonies (sprint planning, retrospectives, etc.).

• Prepare technical documentation, design artifacts, and configuration guides.

• 3+ years of hands-on experience as a ServiceNow Developer or Engineer.

• Strong expertise in CMDB architecture, Discovery patterns, and CI relationships.

• Proficiency in JavaScript, Glide APIs, and Flow Designer.

• Experience with at least one major ServiceNow module: ITSM, ITOM, ITAM, or SAM.

• Solid understanding of integration protocols (REST, SOAP, JDBC).

• Ability to produce clear technical documentation and collaborate in cross-functional environments.

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification.

• Experience in multi-instance ServiceNow environments or enterprise-scale CMDB deployments.

• Familiarity with automation, orchestration, and data governance practices.

• Competitive compensation and benefits package

• Hybrid work flexibility (Phoenix Metro Area)

• Exposure to enterprise-level ServiceNow implementations

• Collaborative and growth-oriented work culture