Job Title:- ServiceNow Discovery & Service Mapping Engineer

Location:- Hybrid Role (3 Days Onsite/Week) in Atlanta, GA 30308

Duration:- 12-24+ Months Contract

Interview process:- Phone followed by Video.

JOB DESCRIPTION-:

Summary

Owns the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies. Is the subject matter expert (SME) for infrastructure discovery and application service mapping. Works closely with other technology SMEs to build and maintain accurate application service maps. Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.

Responsibilities

• Manages ServiceNow Discovery and ServiceNow Service Mapping.
• Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
• Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
• Establishes and maintains discovery schedules.
• Monitors discovery and service mapping results, reconciling, and addressing any anomalies.
• Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
• Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
• Participates in platform upgrade planning, testing, and validation.
• May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
• Creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard.
• Work closely with Technical Business Analyst and Technical Architects to create new service maps/patterns.
• Design and configure the ServiceNow Platform and ITOM applications based on leading practices to deliver solutions aligned to customer business outcomes.
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Sound knowledge in CMDB and ITOM

Required Skills & Experience

• Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB
• Design, deploy, and manage ServiceNow Service Mapping solutions for mainframe, on-premise, and cloud resources
• Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-Servers
• Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies
• Define, create, and manage Service Mapping infrastructure, including patterns
• Advanced experience with SN service mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform.
• Create and maintain Service Mapping-related documentation
• Comfortable and competent interacting with technical SMEs and stakeholders to acquire credentials, information, validation, and feedback.
• Knowledge and/or experience with Linux, Windows, and SQL commands necessary to build out applicable patterns.
• Familiarity with web application development to help you know how to traverse those layers in service map patterns.
• Define, create, and monitor Service Mapping health reports and dashboards to Identify, investigate and resolve Service Mapping issues in a timely manner
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Knowledge of common supplemental CMDB integrations like SCCM
• Knowledge of the IRE, i.e., identification, classification rules in CMDB
• Knowledge over event and alert rule to articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
• Required Hands on experience with ServiceNow ITOM implementations
• Required Knowledge of ServiceNow CMDB Architecture & CSDM
• Experience with Public and private cloud solutions such as AWS, Azure, Google Cloud and their corresponding APIs.
• Ability to consult on system credential requirements; troubleshoot permissions and network connectivity.
• Familiarity with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST.