Project Overview

The client is seeking a hands-on ServiceNow engineer or design consultant with deep experience in Software Asset Management (SAM) and Hardware Asset Management (HAM). This person will work directly with the client, manage project activities, guide and challenge the offshore team, and support a large-scale ServiceNow deployment.
This is an immediate 3 6 month project with potential for conversion to a full-time or long-term role.

Key Responsibilities

• Lead and implement SAM and HAM solutions within the ServiceNow platform
• Provide documentation, training, and client-facing guidance
• Troubleshoot and resolve deployment issues
• Coordinate with onsite and offshore teams to support a large-scale rollout
• Apply any AI development experience within ServiceNow using the Pro Plus framework (if applicable)

Required Qualifications

• Strong, hands-on experience with ServiceNow SAM and HAM implementations
• Ability to manage project activities and communicate effectively with client stakeholders
• Comfortable challenging offshore teams and driving project progress
• Excellent English and business communication skills
• Proven experience resolving complex SAM/HAM deployment issues

Technical & Soft Skills

Technical Skills

• ServiceNow SAM and HAM modules
• Large-scale SAM/HAM deployment experience
• Documentation and training
• Troubleshooting and issue resolution
• AI development within ServiceNow (Pro Plus framework) - bonus

Soft Skills

• Client-facing communication
• Project management capability
• Ability to guide and challenge offshore teams
• Clear, professional written and verbal communication