7+ years total experience with 3 5+ years focused on ServiceNow architecture across ITSM and ITOM Pro.

Proven delivery of at least two enterprise-scale ITOM Pro implementations (Event Management + Discovery and/or Service Mapping).

Strong CMDB/CSDM expertise: class model design, identification/reconciliation, health KPIs.

Hands-on with Flow Designer, IntegrationHub, scripting (Glide/APIs), and ATF for regression.

Solid grasp of platform security (roles/ACLs), performance, and upgrade-safe design.

Excellent facilitation, documentation (diagrams, ADRs), and executive communication skills.